Personal Information

When you register or use our platform, we collect:

• Name and contact details (email, phone number)
• Business information (for vendors)
• Shipping and billing addresses
• Payment information (processed securely by third-party providers)

Usage Information

We automatically collect:

• Device information (IP address, browser type, operating system)
• Browsing behavior (pages visited, products viewed)
• Transaction history and order details
• Communication records with vendors or support

We use your information to:

• Process transactions: Complete orders, payments, and deliveries
• Communicate: Send order confirmations, shipping updates, and support responses
• Improve services: Analyze usage patterns to enhance platform functionality
• Prevent fraud: Detect and prevent unauthorized activities
• Marketing: Send promotional offers (with your consent, opt-out available)
• Compliance: Meet legal and regulatory requirements

We share your information only when necessary:

• With vendors: To fulfill your orders
• With service providers: Payment processors, shipping companies, analytics services
• For legal compliance: When required by law or to protect rights
• Business transfers: In case of merger, acquisition, or sale of assets

We never sell your personal information to third parties.

We implement industry-standard security measures:

• SSL/TLS encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• PCI-compliant payment processing
• Employee training on data protection

Note: No system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Opt out of marketing communications
• Withdraw consent: At any time, where processing is based on consent

To exercise these rights, contact us at privacy@eac-etrade.org

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze site traffic
• Personalize content and ads

You can control cookies through your browser settings. Disabling cookies may limit platform functionality.

We retain your data only as long as necessary for:

• Providing services and fulfilling transactions
• Complying with legal obligations (tax, accounting records)
• Resolving disputes and enforcing agreements

Inactive accounts may be deleted after 3 years of no activity, with prior notice.

Our platform is not intended for users under 18. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us immediately.

Your data may be transferred to and processed in countries within the East African Community. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the platform after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices:

• Email: privacy@eac-etrade.org
• Phone: +254 700 000 000
• Address: EAC Secretariat, Arusha, Tanzania