EAC
E-Trade
PLATFORM
0
Start Selling Today
Seller Guide
Your complete guide to becoming a successful seller on EAC Market
Register as Seller Contact SupportRegistration Process
Follow these simple steps to start selling on EAC Market
1
Create Account
Sign up with your email and basic information. Choose Seller as your account type.
2
Submit Documents
Upload required verification documents including business registration and ID.
3
Wait for Approval
Our team reviews your application within 2-3 business days. You will receive an email notification.
4
Start Selling
Once approved, list your products and start reaching customers across East Africa!
Required Documents
To ensure marketplace integrity and buyer protection, all sellers must submit the following documents for verification:
National ID or Passport
Clear copy of your government-issued identification
Business Registration Certificate
For registered businesses (optional for individual artisans)
Tax Identification Number (TIN)
Valid tax registration from your country
Bank Account Details
For receiving payments from your sales
Proof of Address
Utility bill or bank statement (not older than 3 months)
Secure Verification
All documents are encrypted and stored securely. We comply with data protection regulations.
Approval Process
Understanding our verification timeline
Application Submitted
You will receive an immediate confirmation email. Your application enters our review queue.
Day 0Document Verification
Our team verifies your submitted documents for authenticity and completeness.
Day 1-2Background Check
We perform standard background checks to ensure marketplace safety.
Day 2-3Approval Notification
You will receive an email and SMS confirming your seller account activation.
Day 3
Note: If additional information is needed, our team will contact you via email. Response time may extend the approval period.
Why Sell on EAC Market?
Join thousands of successful sellers across East Africa
Large Customer Base
Access millions of buyers across 8 East African countries
Secure Payments
Multiple payment options including mobile money and cards
Logistics Support
Integrated shipping solutions for cross-border trade
Sales Analytics
Track your performance with detailed insights and reports
Dedicated Support
24/7 seller support team ready to assist you
Zero Commission
Zero rates with no hidden fees or monthly charges
Frequently Asked Questions
Quick answers to common seller questions
The approval process typically takes 2-3 business days. You will receive updates via email at each stage. If we need additional information, our team will contact you directly.
If your application does not meet our requirements, we will send you a detailed email explaining the reasons. You can reapply after addressing the issues mentioned. Common reasons include incomplete documentation or information mismatch.
Yes! Individual artisans and craftspeople can sell without business registration. However, you will still need to provide valid identification and proof of address for verification purposes.
EAC Market charges a small commission only on completed sales. There are no listing fees, monthly subscriptions, or upfront costs. Commission rates vary by category and are clearly displayed during registration.
Payments are transferred to your registered mobile money account or bank account. Funds are released after buyer confirmation or 14 days after delivery. Payouts are processed within 3-5 business days.
Ready to Start Your Selling Journey?
Join EAC Market today and reach customers across East Africa
Register Now View Full FAQ